Bournemouth, Poole, Christchurch, New Forest, Dorchester, Ferndown, Wimborne and more .....

Computer Services for the Bewildered!

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Testimonials

Dear Angela & Ian....thank you for your help!

Hello to you both, Many thanks for yet again sending a very welcome and interesting newsletter you keep us all so up to date with what is going on good and bad. As I have said on so many occasions I cannot believe how lucky I am to have you behind me in my journey through this computerised world - I still cannot believe the confidence you have given me from the start when I tell friends in my age group what I have achieved they aretruly amazed but I have given them your website details for them to have a look for themselves. So pleased to hear you are increasing your clients and I wish you all the success in the future. Ian enjoy your holiday. Will be in touch soon. Kind regards. Anne H.

Dear Both It is some 10 years since my retirement when I did have some very limited experience of I.T. However it was only in January 2009 that my Wife and I "succumbed to the inevitable" and we bought alaptop each! We found "setting up," and familiarisation with even the "basics" a most daunting task - which is probably why we put it off for so long! Most publications seemed to assume a greater knowledge and understanding of "basics" than we actually had - or so it seemed to us at first- but it was more a case that even the simplest of things on occasions presented a stumbling block to us as total beginners- particularly as we worried about "crashing the system", inadvertently pressing the wrong key, proceeding with a "command" we did not quite understand, or introducing a "dreaded virus". With the enormity of "getting to grips" with unfamiliar IT language, so many different systems and programs, how to extricate ourselves from mistakes made, and knowing what was, and what was not safe to proceed with, it all became a bit of a worry. In the light of this we both found your instruction extremely useful in that you tailored it to individual understanding and in a friendly and relaxed atmosphere. In addition what we found particularly helpful was the "back-up" help you provided when we came across a specific problem or situation of which we were unsure. Certainly from our point of view this is most valuable as it encourages us to research as far as possible and to "experiment" with a way forward in the knowledge that if we get stuck, specific and individual help is at hand. Indeed, after 12 months we are now more confident in the use of our computers, without constantly requiring assistance. There is, of course, very much to learn, but at least we are more aware of the boundaries of what we can and can not do, we feel altogether more comfortable using the equipment and more often than not can resolve problems encountered. We are also amazed and delighted at the extent and wealth of information available from Internet Explorer which we use constantly. Thank you again Mike and Penny

Thank you Ian; I would much rather not rely on you, but wanted you to see the reply which meant nothing to me. It's so reassuring to know you are there and are so patient and kind. Many thanks Anne W.

Hi Angela and Ian How far I've come since my first lesson with you! My hubby is a real lap-top widower!!! Thank you for introducing me to a whole new world. I would still like to receive the Happy Lappy Newsletter please. Kind Regards to you both From Shelagh

Dear Angela and Ian, Thankyou for your news letter, I found it very interesting, and enjoyable. I met you both at Poole library about two or thee weeks ago and was very impressed with the way you both handled the class - both with simplicity yet very clear. I wish to Thankyou for that morning. I would be delighted to get your news letter, whenever you send them out and will be pleased to sing your praises, at all times. Tom

Dear Ian & Angela We first met when you had a display stand in the Dolphin Centre. At the time we were having problems with our PC and we spoke to you about it. There was no 'pushy' sales, unlike other stands in the Centre, just an understanding of our difficulties. Subsequently, we came on one of your induction courses and found your approach easy to follow without getting lost by computer jargon or the speed with which young people seem to use the laptop. As a result, we bought a laptop from you and have been very satisfied with it. You are always willingto help and advise and we have never been 'put down' by your expertise. Recently, Ian gave us one of his photography sessions at home and we can now be more adventurous. We also find your newsletter contains some useful tips and interesting internet sites. Contact with Happy Lappy has resulted in increased confidence and much better use of our laptop and the Internet We would thoroughly recommend you to anyone. John and Barbara

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